Frequently Asked Questions (FAQ)
Last updated: Today
How long does shipping take?
Orders are usually processed within 1–3 business days.
After your order has been dispatched, delivery usually takes 3–7 business days.
Please note that delivery times are estimates and may vary due to busy periods, public holidays, or carrier delays.
Where do you ship from?
Some orders may be shipped directly from our trusted fulfilment partners.
This allows us to process orders efficiently and reduce unnecessary handling. Depending on the product, some items may be shipped from international locations.
Do you offer free shipping?
Yes, we offer free shipping across Ireland on all orders.
Do you offer returns?
Yes, Grace Boutique Dublin offers a 30-day return policy.
If you are not completely satisfied with your order, please contact us within 30 days of receiving your item at:
How do I start a return?
To request a return, please email:
Please include:
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Your name
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Order number
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Reason for return
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Photos if the item is damaged, faulty, or incorrect
Our team will review your request and provide the next steps.
Who pays for return shipping?
For returns due to a change of mind, incorrect sizing, or unwanted items, the customer is responsible for the return shipping costs.
When will I receive my refund?
Once your returned item has been received and approved, we will process your refund to the original payment method.
Please allow additional time for your bank or payment provider to complete the refund.
What if my item is faulty or incorrect?
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of the item.
Our team will review your request and help you find the best possible solution.