Returns and Refund Policy
Last updated: Today
At Grace Boutique Dublin, we want you to shop with confidence. This Returns and Refund Policy explains how returns, refunds, and our 30-day return policy work for purchases made through our website.
30-Day Returns
If you're not completely satisfied with your order, you may request a return within 30 days of receiving your item.
To start a return, please contact us at:
Please include:
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Your full name
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Your order number
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The email address used for your order
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The reason for your return
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Photos if the item is damaged, faulty, or incorrect
Our customer support team will review your request and provide you with the next steps.
Return Approval
Please do not send any items back without contacting us first.
All returns must be approved by Grace Boutique Dublin before being sent. Once your request has been approved, we will provide the correct return instructions and return address.
Depending on the product, approved returns may need to be sent to one of our fulfillment partners.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for the return shipping costs.
We recommend using a tracked shipping service, as we cannot process a refund until the returned item has been received.
Condition of Returned Items
To qualify for a refund or exchange, returned items must be:
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Unworn
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Unused
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Unwashed
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In their original condition
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Returned with original tags and packaging where possible
Items showing signs of wear, washing, stains, perfume, makeup, or alterations may not be eligible for a refund.
Non-Returnable Items
The following items may not be eligible for return:
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Gift cards
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Final sale items
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Personal or hygiene-related products
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Items that have been worn, washed, or used
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Items returned without prior approval
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of both the product and its packaging.
We will review the situation and work with you to find the best possible solution.
Refunds
Once your returned item has been received and inspected, we will notify you by email.
If your refund is approved, it will be issued to your original payment method. Please note that your bank or payment provider may require several business days to process the refund.
Exchanges
If you would like to exchange an item, please contact us at:
We'll be happy to review your request and let you know which exchange options are available.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed, we will do our best to cancel it. Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our customer support team:
Email: info@graceboutiquedublin.com